Keller Shields

Office Administration & Bookkeeping:

• Facilitated quarterly executive meetings and created all meeting content including operating reports and business summaries.

• Logistics of business and personal air travel, hotel/lodging, and transportation arrangements both domestically and internationally.

• Office Manager duties to include bookkeeping, bill pay, payroll, budget creation and maintenance, cash flow; profit & loss; reports, etc.

• Marketing content writing, editing & proofreading

• CRM database maintenance

• Customer-focused sales letters, email sequences & marketing campaign materials

• Edited and submitted RFPs and contracts to clients.

• AR/AP: generated invoices and extensive billable time logs

• Responsible for attaining and keeping track of all client account receivables, taking and processing payments, and making bank deposits. 

• Reports and presentation creation using Excel, PowerPoint, Publisher, and Word documents.

• Developed and implemented efficient office procedures.

• Drafted Policy and Procedure manuals (SOP), Service Agreements, and Consultation forms.

• Copywriting and Blog content creation and editing

• Professional office set-up: synced and maintained all office equipment including computers; smart devices; printers; copiers and faxes.

• Direct communications with IT department for server maintenance; updates, viruses, and other issues. 

• Aided with new hardware installations with regards to in-office employees and remote employees.

• Prepared correspondence and inner office memoranda.

• Database creation and maintenance.

• Implemented and maintained intricate and proprietary document coding and filing, including engineering and biotech schematics.

• Extensive legal research on both the internet and non-internet.

• Multiple types of tax processing and preparation.

• Scheduled and planned meetings including; ordering appropriate foods and beverages; creation of meeting agendas; report binding and distribution, as well as, meeting minutes.

• Preserved and enhanced client relations.

• Aided in job relocation in regards to movers and packing organization including pick-up location and destination, temporary long-term housing search, arrangement and payments, flights, maps, and neighborhood locations of local grocery stores, home goods and hardware stores, dry cleaners, public transportation stops, and maps, restaurants, and bars, etc.

• Reconciled and managed expense reports.

• Client holiday gift ordering and design along with holiday card design.

• Personal errands such as vehicle registration and maintenance; dry cleaning drop-off and pick-up; gift shopping and wrapping; mail collection.

• Home staff calendar coordination for housekeeper, lawn service, pet care provider, maintenance workers, etc.

• Collecting rental payments from multiple vacation rental properties and paying all bills required for the upkeep of said rental properties.

• Occasionally showed vacation rental properties to potential tenants.

Management & Coordination:

• Hotel, retail, and restaurant management experience.

• Keyholder and manager of multiple staffs between 5 and 35 individuals in retail, restaurant, and hospitality.

• Staff hiring, scheduling, and disciplining following the required paperwork and filing.

• Staff training in 4-star hotels and 4-star dining restaurants.

• ADP Payroll both weekly and bi-monthly.

• Aided in budget creation in multiple businesses and kept to it.

• Vendor relations and ordering including wine, beer, and liquor, retail merchandise while adhering to the decided budget.

• Responsible for paying all vendor accounts and all business expenses including but not limited to: mortgage; utilities, credit cards; licenses, registrations, and fees; accountant, attorney, and insurance bills, etc.

• Kept monthly sales records on customized spreadsheets.

• Developed and maintained an inventory system for a 15-year-old retail warehouse that had never had one prior.

• Supervised the nightly dining service in both the front and back of the house. 

• Designed and created monthly menus based on the Executive Chef’s menu plans.

• Visual display & merchandising for enhanced retail sales.

• Opening and closing responsibilities of multiple retail, restaurant and hotel positions.

• Handling and distribution of all monies, tips, etc. to staff.

• Coordinated all maintenance requirements needed by the building, office or guests/clients.

• Ordering and distributing all office supplies and food and managing inventory while adhering to budgets

Events & Visual Arts:

• Conceived, designed, planned, and delivered events for the City of Los Angeles of which 1100 people attended.

• Wrote all timetables, agendas, and schedules for civic events and private cultural events.

• Coordinated and managed a crew of up to 40 people.

• Fundraising event(s) in Xilitla, Mexico for Casa Esperanza earning $78,304.39 with 1400 in attendance while working with the Alcalde and his wife.

• Coordinate several art exhibitions, in Guadalajara, Mexico that included the Jalisco Governor as a supporter in attendance.

• Performed as television and runway correspondent.

• Organized events set-up and strike and managed multiple departments during, including set design and construction, lighting, hair and make-up, sound and costuming, marketing, and social media.

• Floral design and event set-up for weddings located in multiple locations.

• Delivered corporate events and board meetings in the restaurant environment for parties of 20-200 to include menu creation with wine pairings and specialty cocktails, live music selection, décor, and floral arrangements.

• Event flyer design and illustration creation.

• Guest relations and quick issue resolution.